TRAINING
Training Services
Addressing the challenges faced by executives and HR managers. Company growth and employee motivation are inseparable — and all our trainers come from within the hospitality industry.
PROGRAM
Training Programs
Below are our standard in-house training programs delivered by our instructors. Topics not listed can be customised on request.
- New Employee Etiquette Training
- New Employee Follow-up Training
- Mid-career Onboarding
- Mid-level Staff Development
- Team Leader Training
- Management Training
- F&B Cost Control
- Stress Management
- Harassment Prevention
- Customer Complaint Handling
- and more…
INSTRUCTOR
Instructor Profiles
Hospitality Etiquette
Keiko Degawa出川 景子
Fields
New employee training, business manner training, hotel hospitality training, customer service, telephone etiquette, stress management, complaint handling (domestic and international guests), assertiveness training, manual & tool development, and more.
Profile
After graduating in English Literature from Jissen Women's University, Keiko spent 12 years at a major city hotel in Tokyo, including work on the opening of the Cerulean Tower Tokyu Hotel in Shibuya. She worked in front desk, guest reservations, guest relations, and as a VIP coordinator in the Executive Salon. Following roles in reception at industry associations and a Tokyo Metropolitan organisation, she became an in-house trainer at a staffing company. She now works as a hospitality etiquette trainer for businesses and vocational schools, focusing on professional demeanour, communication and the mindset of hospitality.
Hospitality Etiquette
Mayumi Taguri田栗 万悠
Fields
Business manners (telephone, customer service, business writing, email, complaint handling), table manners, NLP counselling, career counselling, psychological counselling, personal impression consulting, and more.
Profile
After joining All Nippon Airways (ANA), Mayumi served as Chief Purser, Instructor and VIP Coordinator over 7.5 years. She then worked as a Senior Waiter at Crowne Plaza Hotel and Tiffany's Restaurant & Bar in New Zealand, while studying global hospitality standards at Christchurch Polytechnic Institute of Technology (CPIT). On returning to Japan, she became an Education & Training Manager at ANA Business Solutions and ANA Research Institute before going independent.
Cost Control
Yoshio Mochizuki望月 良雄
Fields
Hotel cost management — practical training in F&B control operations and techniques.
Profile
With over 20 years in F&B control, Yoshio was involved in developing Japan's first integrated purchasing and F&B control system. He was formerly Director and General Affairs Manager at Royal Park Hotel. He now works primarily in F&B consulting.
FEE
Pricing
| Instructor fee (classroom, up to 20 participants) | Up to 8 hrs / day, 1 instructor — ¥200,000 (excl. tax) |
|---|---|
| Instructor fee (online) | Up to 4 hrs / day, 1 instructor — ¥150,000 (excl. tax) |
| Textbook fee | From ¥5,000 per person (excl. tax) |
| Other | For classroom sessions, actual round-trip travel and meal costs are billed separately. Bullet train / air fares are included when applicable. |
VOICE
Participant Feedback
From eye contact to tone and expression — seeing objectively how I come across to others clarified things I had only vaguely understood before.
The instructor kept smiling and watching our reactions throughout, and I stopped feeling nervous in front of others. I came away determined to approach customer service with more confidence.
Actually doing the communication exercise gave me growing confidence in addressing a crowd.
Discuss a Training Programme
Duration, group size and content can all be adapted to your needs.
Enquire About Training